1. A complaint/grievance may be initiated by the student
meeting with his or her faculty adviser. The complaint or grievance
must be made within two weeks of the posting of the grade. The adviser
and student should explore all possibilities for an understanding of
and an informal resolution to the complaint/grievance.
2. The second step, if necessary, is for the student and the adviser to
meet with the instructor to discuss the complaint/grievance and its
possible resolution within 10 working days of the filing of the
complaint.
3. The third step, if necessary, is for the
student to prepare and submit to the designated lead teacher a written
statement of the complaint/grievance. This should include documentation
for the complaint/grievance. The lead teacher will call a meeting to
include the student, adviser, and instructor. The complaint is
discussed and its possible resolution explored. The lead teacher will
provide a written disposition to the student, the instructor, and the
adviser within 10 working days, or two calendar weeks, of his or her
assessment of the validity of the complaint/grievance.
4. Finally, if the student is unable to get a satisfactory response in
step three, the student and his or her adviser may appeal to the dean of
the school within 10 working days for a final decision.
