Student complaints about grades will, where possible, be handled within the structure of the graduate degree program.
First, the student is urged to confer informally with the instructor who recorded the grade in question. Such a conference shall take place within 10 school days of official notification of the grade. If the matter is not resolved during the conference, the student is urged to take the issue in written form, within 10 school days of the meeting between the student and instructor, to the director of the graduate program or a designee for review and mediation. The director or designee, within 10 school days of notification of the dispute, shall consult with all parties and propose a resolution. If this is unsuccessful, the matter shall be referred to a faculty committee, as designated in the bylaws of the program. This committee shall render a decision within 15 school days. In arriving at a decision, the committee may consult with whomever it chooses and may, in extraordinary cases, ask third parties from among the faculty to review the grade in question.
Appeal from the program faculty's decision may be made to the dean of the Graduate School–Camden. Such appeal shall be in writing, shall be made within 10 school days of receipt of the program faculty's decision, and shall state the grounds for appeal. The grounds for appeal are (1) technical error; (2) new information; or (3) extenuating circumstances.
